Personal information is any information about you which can be used to identify
you. Any information we collect may be automatically collected (i.e.
information automatically sent to us by your devices when you access our
services) or voluntarily provided (i.e. information you knowingly and
actively provide us).
Automatically collected information
Our servers automatically log standard data provided by your web browser
when you visit our website. This data may include your device’s IP
address, device type, operating system, browser type and version, the
pages you visit, the time and date of your visit, time spent on each
page, and other details about your visit or device.
Device data we collect can depend on the settings of your device and software.
We recommend checking the policies of your device manufacturer or
software provider to learn what information they make available to us.
Additionally, if you encounter errors on this site, we automatically collect data
about the error and the circumstances surrounding its occurrence. This
data may include technical details about your device, what you were
trying to do when the error happened, and other information relating to
the problem. You may or may not receive notice of such errors.
Please be aware that while this information may not be personally identifying
by itself, it is possible to combine it with other data to personally
identify individual persons.
Voluntarily provided personal information
When you use our product order form, we ask for personal information such as
your name, email address, website address, and payment information.
When you contact us, submit a review, or interact with us on social media,
we may collect the personal information associated with your activity,
such as your name and profile.
When you sign up for and/or use our affiliate program, we may collect the
personal information associated with your affiliate account, to the
extent permitted by our third-party program provider, Tapfiliate.
We consider user-generated content to be reviews of our service,
voluntarily submitted by our users and customers through our on-site
feedback widget. We may use personal information in order to attribute
user-generated content we publish on our site and on other platforms
(including social media platforms).
Please be aware that any content you submit for the purpose of publication may
be public after posting (and subsequent review or vetting process).
Once published, it may be accessible to third parties not covered under
How we collect and use your personal information
We only collect and use your personal information when we have legitimate
reasons (what are considered to be “lawful bases” by the EU General Data
Protection Regulation) for doing so, such as generating your purchased
product, responding to your email, and identifying your transaction so
we can assist you with a support enquiry.
In which case, we will collect and use your personal information lawfully,
fairly, and in a transparent manner. If we seek your consent to process
your personal information, and you are under 16 years of age, we will
seek your parent or legal guardian’s consent to process your personal
information for that specific purpose.
Our reasons depend on the services you use and how you use them. This means
we only collect and use your information on the following grounds:
Consent From You
Where you give us consent to collect and use your personal information for a
specific purpose. You may withdraw your consent at any time using the
facilities we provide; however this will not affect any use of your
information that has already taken place. For example, you may consent
to providing your email address for the purpose of receiving marketing
emails from us. While you may unsubscribe at any time, we cannot recall
any email we have already sent. If you have any further enquiries about
how to withdraw your consent, please feel free to enquire using the
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to
take preparatory steps prior to our entering into a contract or
transaction with you. For example, if you purchase a product or service
from us, we would need to use your personal and payment information in
order to process and deliver your order to you.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us
to provide, operate, improve and communicate our services. For example,
we collect technical information about your device in order to improve
and personalize your experience of our app. We consider our legitimate
interests to include research and development, understanding our
audience, marketing and promoting our services, measures taken to
operate our services efficiently, marketing analysis, and measures taken
to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal
information. Such cases may include (but are not limited to) court
orders, criminal investigations, government requests, and regulatory
obligations. If you have any further enquiries about how we retain
personal information in order to comply with the law, please feel free
to enquire using the details provided in the Contact Us section of this
Collection of your personal information
We may collect personal information from you when you purchase any
products through our site; sign up and engage with our affiliate
program; sign up to receive updates from us via email or social media
channels; post a comment or review or otherwise participate in our
online community; use a mobile device or web browser to access our
content; contact us via email, social media, or on any similar
technologies; or mention us on social media.
Processing your personal information
We may collect, hold, use, and disclose information to enable you to
access and use our website, associated applications, and associated
social media platforms; to provide you with our platform’s core features
and services; to process and transactional or ongoing payments; to
deliver products, services and/or affiliate earnings to you; to enable
you to customise or personalise your experience of our website; to
attribute any reviews you submit that we publish on our website and
social media channels; to contact and communicate with you; for internal
record-keeping and administrative purposes; for analytics, market
research, business development, and technical assessment, including to
operate our website, associated applications, and associated social
media platforms; for advertising and marketing, including to send you
promotional information about our products and services; to comply with
our legal obligations and resolve any disputes that we may have; to
consider your employment application; and for security and fraud
preventions, and to ensure that our sites are safe, secure and used in
Personal information will not be further processed in a manner that is incompatible with the aforementioned purposes.
We may combine voluntarily provided and automatically collected personal
information with general information or research data we receive from
other trusted sources. For example, we may combine personal information
voluntarily provided in an email enquiry with anonymised analytics data
to understand regional demands for our products.
Data Controller / Data Processor
The EU General Data Protection Regulation distinguishes between
organisations that process personal information for their own purposes
(known as “data controllers”) and organizations that process personal
information on behalf of other organizations (known as “data
Disclosure of personal information to third parties
We may disclose personal information to a parent, subsidiary, or affiliate
of our company; third party service providers for the purpose of
enabling them to provide their services, including (without limitation)
IT service providers, data storage, hosting and server providers, ad
networks, analytics, error loggers, debt collectors, maintenance or
problem-solving providers, marketing or advertising providers,
professional advisors, and payment systems operators; our employees,
contractors, and/or related entities; our existing or potential agents
or business partners; courts, tribunals, regulatory authorities, and law
enforcement officers, as required by law, in connection with any actual
or prospective legal proceedings, or in order to establish, exercise,
or defend our legal rights; third parties, including agents or
sub-contractors, who assist us in providing information, products,
services, or direct marketing to you; third parties to collect and
process data; an entity that buys, or to which we transfer all or
substantially all of our assets and business.
Third parties we currently use include Google Analytics.
Storing and protecting your personal information
We keep your personal information only for as long as we need to. This
time period may depend on what we are using your information for, in
longer required for its intended purpose, we will delete it or make it
anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our
compliance with a legal, accounting, or reporting obligation or for
archiving purposes in the public interest, scientific, or historical
research purposes or statistical purposes.
When we collect and process personal information, and while we retain this
information, we will protect it within commercially acceptable means to
prevent loss and theft, as well as unauthorised access, disclosure,
copying, use, or modification.
Although we will do our best to protect the personal information you provide to
us, we advise that no method of electronic transmission or storage is
100% secure, and no one can guarantee absolute data security.
Transfers of personal information
The personal information we collect is stored and/or processed in the
United States, and where we or our partners, affiliates, and third-party
providers maintain facilities, which is generally the United States.
The countries to which we store, process, or transfer your personal
information may not have the same data protection laws as the country in
which you initially provided the information. If we transfer your
personal information to third parties in other countries: (i) we will
perform those transfers in accordance with the requirements of
applicable law; and (ii) we will protect the transferred personal
We will ensure that any transfer of personal information from countries in
the European Economic Area (EEA) to countries outside the EEA will be
protected by appropriate safeguards, for example by using standard data
protection clauses approved by the European Commission, or the use of
binding corporate rules or other legally accepted means.
Your rights and controlling your personal information
Your choice: By providing personal information to us, you understand we will collect,
hold, use, and disclose your personal information in accordance with
us, however, if you do not, it may affect your use of our website or the
products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will
providing personal information about somebody else, you represent and
warrant that you have such person’s consent to provide the personal
information to us.
Marketing permission: If you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by
contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out
of date, incomplete, irrelevant, or misleading, please contact us using
steps to correct any information found to be inaccurate, incomplete,
misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights
over your personal information. Unless your personal information is
required to provide you with a particular service or offer, we will not
deny you goods or services and/or charge you different prices or rates
for goods or services, including through granting discounts or other
benefits, or imposing penalties, or provide you with a different level
or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and
wish to make a complaint, please contact us using the details below and
provide us with full details of the alleged breach. We will promptly
investigate your complaint and respond to you, in writing, setting out
the outcome of our investigation and the steps we will take to deal with
your complaint. You also have the right to contact a regulatory body or
data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications
(including marketing communications), please contact us using the
facilities provided in the communication. We may need to request
specific information from you to help us confirm your identity.
Restrict: You have the right to request that we restrict the processing of your
personal information if (i) you are concerned about the accuracy of your
personal information; (ii) you believe your personal information has
been unlawfully processed; (iii) you need us to maintain the personal
information solely for the purpose of a legal claim; or (iv) we are in
the process of considering your objection in relation to processing on
the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information
that is based on our legitimate interests or public interest. If this is
done, we must provide compelling legitimate grounds for the processing
which overrides your interests, rights, and freedoms, in order to
proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we
hold about you. Where possible, we will provide this information in CSV
format or other easily readable machine format. You may also have the
right to request that we transfer this personal information to a third
Deletion: You may have a right to request that we delete the personal information we
hold about you at any time, and we will take reasonable steps to delete
your personal information from our current records. If you ask us to
delete your personal information, we will let you know how the deletion
affects your use of our website or products and services. There may be
exceptions to this right for specific legal reasons which, if
applicable, we will set out for you in response to your request. Please
be aware that search engines and similar third parties may still retain
copies of your personal information that has been made public at least
once, like reviews and attribution, even after you have requested
deletion of the information from our services.
We use “cookies” to collect information about you and your activity across
our site. A cookie is a small piece of data that our website stores on
your computer, and accesses each time you visit, so we can understand
how you use our site. This helps us serve you content based on
preferences you have specified.
If we or our assets are acquired, or in the unlikely event that we go out
of business or enter bankruptcy, we would include data, including your
personal information, among the assets transferred to any parties who
acquire us. You acknowledge that such transfers may occur, and that any
parties who acquire us may, to the extent permitted by applicable law,
continue to use your personal information according to this policy,
which they will be required to assume as it is the basis for any
ownership or use rights we have over such information.
Limits of our policy
Our website may link to external sites that are not operated by us. Please
be aware that we have no control over the content and policies of those
sites, and cannot accept responsibility or liability for their
respective privacy practices.
Changes to this policy
our business processes, current acceptable practices, or legislative or
post the changes here at the same link by which you are accessing this
If required by law, we will get your permission or give you the
opportunity to opt in to or opt out of, as applicable, any new uses of
your personal information.
In the event our site contains links to third party sites and services,
please be aware that those sites and services have their own privacy
policies. After following a link to any third-party content, you should
your activities after you leave our site.