Findhelp has partnered with the Commonwealth’s Department of Human Services and members of Pennsylvania’s Consortium of Health Information Exchanges (HIEs) to launch PA Navigate. The primary objective of this is to address the social determinants of health (SDoH) across Pennsylvania. This statewide online social care tool is a new initiative to lessen the gap between Pennsylvanians and basic community services. Designed to meet needs such as food, shelter, and transportation, PA Navigate utilizes Findhelp’s closed-loop referral platform, demonstrating an innovative approach to social care. This collaboration is a positive step in Pennsylvania’s ability to use technology for improving the well-being of individuals, ensuring that essential services are accessible to all Pennsylvanians with dignity and privacy.
While PA Navigate is a tool for individuals seeking assistance; it is also a comprehensive resource for social service agencies, local nonprofits, community-based organizations, and healthcare providers. This system enables these entities to make connections to services on behalf of individuals, track referral outcomes, and ensure that the needs of the community are met. By working closely with the four HIE Consortium members—Central PA Connect, Clinical Connect HIE, HealthShare Exchange, and Keystone Health Information Exchange / KeyHIE—Findhelp aims to address the overall economic and social conditions that influence health outcomes. The collaboration effort focuses on the importance of social determinants in achieving good health outcomes.
The development and implementation of PA Navigate shows that Findhelp is committed to enhancing access to social care services. With more than 750,000 Pennsylvanians already using Findhelp’s platform to connect with social care services, the company has established a strong foundation of trust within the community. This trust, combined with Findhelp’s advanced integration capabilities and its recognition as a leader in SDoH networks by KLAS, positions PA Navigate as a tool in the ongoing effort to address social health determinants. The platform’s ability to offer healthcare providers a comprehensive view of an individual’s social care history is a fantastic use of technology to change healthcare delivery in the long term, ensuring that individuals receive holistic care that includes both medical and social needs.
Findhelp is at the forefront of creating a more integrated and accessible healthcare system by initiating a collaboration among health information exchanges, state agencies, and healthcare organizations,. This partnership highlights the important role of social determinants in health outcomes and sets a precedent for how technology can be utilized to improve the well-being of entire communities. As PA Navigate rolls out across Pennsylvania, it may become a model for other states to follow, showcasing how innovation and collaboration can lead to a more equitable healthcare landscape.